What is your registration cancellation and refund policy?

To cancel an Annual Meeting registration for any reason, the registrant must submit a cancellation request in writing to AOM at registration@aom.org. The registration fee is refundable until 16 July 2024 17:00 ET (UTC-4/GMT-4) and is subject to an $85 processing fee. When registration is cancelled, any Professional Development Workshops or social events for which the attendee has registered will also be cancelled. Registration for the Teaching and Learning Conference (TLC@AOM) is separate and will not be automatically cancelled with an Annual Meeting cancellation request. To cancel a Teaching and Learning Conference (TLC@AOM) registration for any reason, the registrant must additionally request in writing to AOM at registration@aom.org. The TLC@AOM registration fee is refundable until 16 July 2024 17:00 ET (UTC-4/GMT-4) and is subject to a $25 processing fee.

We are unable to provide a refund for cancellation after 16 July 2024 17:00 ET (UTC-4/GMT-4) due to contractual obligations and guarantees. This also extends any Professional Development Workshops and social events requiring separate enrollment. Exceptions will not be made for registrants with cancelled travel arrangements or who require a visa and registered before acquiring one.

All eligible refunds will be issued in the original form of payment. If the information on the card has changed, you must contact the issuing bank with any questions. If the payment was made by check, a refund check will be issued to the original account associated with the check payment. Refunds are non-transferrable and cannot be applied to any future service, conference, or event. Refunds will be processed within 6-8 weeks of receipt.