What is your registration cancellation and refund policy?

To cancel an Annual Meeting registration for any reason, the registrant must submit a cancellation request in writing to AOM at registration@aom.org. The registration fee is refundable until 25 June 2025 17:00 ET (UTC-4/GMT-4) and is subject to an $85 processing fee. When Annual Meeting registration is cancelled, any registrations for the Teaching and Learning Conference (TLC@AOM), Professional Development Workshops, social events, and, if applicable, a Networking Guest Pass, will also be canceled.

We are unable to provide a refund for cancellation after 25 June 2025 17:00 ET (UTC-4/GMT-4) due to contractual obligations and guarantees. This also extends to the above registration add-ons requiring separate enrollment. Exceptions will not be made for registrants with cancelled travel arrangements or who require a visa and registered before acquiring one. 

All eligible refunds will be issued in the original form of payment. If the information on the card has changed, you must contact the issuing bank with any questions. If the payment was made by check, a refund check will be issued to the original account associated with the check payment. Refunds are non-transferrable and cannot be applied to any future service, conference, or event. Refunds will be processed within 6-8 weeks of receipt.